Originally Posted by
gogomustangs
Hello,
I just booked an economic basic ticket ORD-YYZ-NRT (014 ticket). The connection time in YYZ is only 70 minutes which is more than the MCT set by AC. My question is, if there is a delay for my ORD-YYZ flight and I would miss my NRT flight, how would AC handle the situation? There are only 2 flights to Tokyo from YYZ. Both depart the same time. So there is no other direct flight option.
Like others said, you will be rebooked onto another flight, most likely on AC metal, followed by *A metal, if your connection becomes at risk.
I've had 3 instances of IRROPS with AC since 2023 that involve rebooking of either the connecting leg or the original departing leg, and never have I once been able to successfully get an agent to book on non *A (ie. competitor's) metal. Most flat out just said "AC doesn't do that". Even worse if one of the legs is operated by a partner (e.g. United), whose agents know even less about Canadian passenger protection regulations.
Remember, the rules state they must get you to your final destination. But they (AC or otherwise) will fight to heaven and back to make sure you stay on their list of preferred options, even if it means the itinerary isn't ideal (nonstop vs connecting, etc.). Best thing you can do is to do homework on alternative itineraries, and telling the agent the exact flights, times, dates that you want to be on - and hoping they play ball with you.