Originally Posted by
HadesNL
https://www.ihg.com/intercontinental...rms-conditions
As no none seems to have spotted this change .....
Royal Ambassador Benefits- Royal Ambassador member benefits include:
- Guaranteed early check-in of 10 a.m. on day of arrival.
* the line: if a RA's room is not available at check in time , hotel shall provide a temporary "hospitality" room has been erased
* interpertation bad: RA early check in is not part of guarenteed benefits compensation
* interpertation good : hotel must give RA early check in and there is no excuse because it is a guaranteed benefit
I'm posting this to inform my fellow RA as IC MIA's correspondence with me revealed a discrepancy:
--
Thank you for providing your estimated arrival time for 10:00AM, I have notated it on to your reservation. Also, thank you for being a loyal IHG Royal Ambassador, I have placed your request for early check-in on to your reservation. Please know that early check in is based on availability and cannot be guaranteed until our check-in time at 3:00PM. However, we will try our best to accommodate your request.
--
Which is ofcourse nonsense !
.....
Be informed about part 1
https://www.flyertalk.com/forum/36782307-post5280.html
Just found this change out the hard way at IC Paris LG on 3 Jan 2025!
Arrived at 8am, anticipating at least a room by 10am to take a quick nap/shower . Figured I could have breakfast, champagne (a quick nap in one of the alcoves) in the lounge until 10am. Well, that didn't happen - was repeatedly told no rooms available, even as a temporary room. Finally, Giles was in the lounge at 12pm and was able to get me a temporary room around 1pm (a sitting room but at least I could shower/change clothes). My actual room was downgraded and wasn't even available until 430pm. When regular guests were probably getting in their rooms by 3pm. They kept saying "nothing available" but when I got to the hotel at 8am, there were plenty of people in line checking out. I have never had this problem at this hotel, otherwise, I would have booked a room for the night before.
Then I get to IC Bordeaux and they tell me I don't get a Diamond benefit since I'm RA and am already getting free breakfast.
So I think it's better to be a Diamond Ambassador at this hotel with free breakfast as your Diamond selection along with the $20 bar credit per stay as Ambassador. The RA welcome gift was lame - 2 canelés (although they were delicious) but I'm sure Ambassadors receive the same.
Yeah, things are changing and not in a positive way.