Originally Posted by
salut0
But it seems outrageous if their systems don’t register the purchase if you have given the rewards number at time of purchase. Why should customers lose out because of the company’s own incompetence?
It is not good and it should not be the customer's problem, which I made perfectly clear to Heathrow Rewards' customer service before. There were a couple of years when I had more than 10 receipts manually added. You're right that purchases from Boots are not credited automatically anymore. Since there is no longer an e-mail address for CS, just reach out to them on Twitter, if you have it. Their Twitter team is really good at resolving issues.