I write this review with mixed emotions, acknowledging the staff's genuine efforts but highlighting fundamental issues that impacted our 4-day stay. While staff efforts are commendable, structural problems and management decisions compromise the hotel's potential.

The hotel's focus on quick guest turnover and cost-cutting measures compromises guest experience, which is evident in:

1. Limited Accessibility: The main entrance has 10-15 steps, with sealed-off wheelchair lift and escalators that are no longer in use. Guests with wheelchairs or strollers must use the vehicular ramp at the secondary entrace, navigating road humps and traffic risks. The unsheltered 5+min walk to the nearest MTR station was miserable during our rainy stay.

2. Overcrowding & Inadequate Facilities: Despite its popularity, the hotel struggles to accommodate the guests in the ~1000 rooms. Breakfast and Executive Lounge areas are densely packed. Staff are overwhelmed, impacting service. Investing in facility expansions would greatly enhance comfort and guest experience.

3. Underwhelming Executive Lounge: Furniture consists mostly of stools with low height coffee tables, encouraging quick turnover and do not provide an inviting setting for extended conversations. Unusually short operating hours (5:30-7:30pm) felt restrictive and limited seating compound issues. Comparatively, the Renaissance across the harbour offers a more inviting lounge, open for breakfast, operating from 6am-10pm and has a superior spread in terms of range and food quality.

4. Disappointing Food Quality: Breakfast and evening cocktail spreads fell short of 5-star expectations. Dishes lacked flavour and variety, with repetitive breakfast options tasting like a 3 or 4-star hotel. Evening cocktail offerings were mainly finger food, poor in spread and taste. This is in contrast to the plenty of excellent food options available within a 5-10min in the TST area around the hotel. Due to the disappointing experience, I did not bother going to breakfast for my last two days.

5. Cleanliness/Room Issues: Daily makeup didn't include vacuuming. A used q-tip remained throughout our stay, despite three room makeups (see photo attached).

Additional Observations/suggestions:
- Complimentary umbrellas, though appreciated, were often faulty or damaged, reflecting the hotel's mass-market focus.
- To reduce the squeeze and long queues during breakfast hours, why not open up the lounge as a breakfast option? This would help distribute guest traffic and reduce morning wait times (we waited about 15mins to get a table).

In conclusion, I'm sorry to mention that the culinary experience is the most disappointing amongst the 20 or so Marriott hotels in recent memory. Overcrowded conditions compounded the issue. Looking forward to seeing menu updates and expanded dining areas to elevate the guest experience.