Personal Platinum, 35k points for $4K spend.
Used chat to tell them I was considering cancelling card due to high fee and not using all of the benefits.
Received "loyalty incentive" two years ago, did not try last year, Contacted them one week before statement date.
When they started the spiel about the benefits I was prepared and outlined all of the ones that I don't use.
They said "you did your homework" and made offer. Received points one week after spend.