FlyerTalk Forums - View Single Post - Complaints and time frame to expect a response?

Jan 4, 2025 | 9:28 am

#11

les37b

Join Date: Aug 2017

Posts: 125

Quote:

Originally Posted by KeaneJohn

So on my 10 recent journeys I’ve had cause to complain once and an IFM logged one thing. Where can I see the cases on my account please?

You have to fill out the complaint form and take note of the complaint reference number. You can then check on its progress. Don't rely on getting the email they promise... I never got one.

This is the tracker addres: https://www.britishairways.com/trave...ic/en_us/track

EDIT:

I did think the reference wouldnt be inside your BA account, but mine is.

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