It’s a pity there is no way to contact BA directly to chase. Calling CS falls on deaf ears and the similarly from the Avios team who were appalled when I explained my experience.

This is the first time I’ve ever complained to BA about a flight despite having grounds to do so previously.

if this isn’t worthy of consideration for compensation, then I wonder what they would consider would be.

i suspect they hope people will just give up.

i feel more strongly now than I did before and they can now add this contemptuous treatment to the list.

we fly out to Singapore on the 12 Jan and return on 1 Feb. I was kinda hoping this flights would get an upgrade but clearly over 2 months to review is not enough time!

I think the whole situation experienced could and should have been avoided if the staff in club had attended to its fare paying passengers instead of prioritizing passengers who had no business being there in the first place. Bottom line, my whole bad experience stemmed from this.

On checking, it was 23 November they closed the case down originally until I chased on X and they said, “no it’s still being investigated”. Clearly they lied.

Ghey did send the email (basically saying thank you for your feedback) and heard nothing since.