Always interesting to hear what phone representatives, even well meaning ones, have to say although frequently they imagine causality on their own or they are told something by someone who is similarly uninformed.

Obviously it takes milliseconds, not weeks or months for information to get from BofA's computers to Alaska's. Likewise even batch processing that checks every credit card account computing EQMs doesn't take hours, let alone days or weeks longer to process if the activity in the accounts is up even by orders of magnitude. So while it may be that BofA is running jobs only once a month on the 1st of the month (which is horrific, but completely believable) then additional activity can't reasonably explain why EQMs are posting more slowly. Much more likely it's just not a priority at either BofA or Alaska to do the processing that's necessary in a timely manner.

Since the banks required that charges had to post to an account by December 31 in order to count as spending towards earning EQMs there is simply no excuse for BofA not to run a job now and forward the information to Alaska so they can run a job to do whatever they need to do to update everyone's 2025 status.

Given the promises Alaska made its my hope and expectation that they move expeditiously to do so.