Originally Posted by
StSebastian
This, combined with the other changes to this program and their relatively poor business operations post-bankruptcy in 2020 have convinced me to just abandon my previous allegiance to Hertz. Not that they're going to really care with my relatively low volume. I was annoyed by the points I had expire in early 2024 based on the newer 12 months inactivity rule (which I didn't know about) since my travel patterns have declined in the post-COVID era, but then realized that took away the last little reason I'd stayed consistently booking with them even when the prices had been higher. Now I'll consider anyone if I even bother to rent a car, and will just have any rewards points posted to an airline for each individual rental.
The finance guys in charge of Hertz are grinding the life out of the corporation. The focus is no longer on the product or service; it's on extracting every last dollar until there's nothing left. That's why they've made their IT focus on adding hard upselling to the reservation process rather than the back end work to allow people figure out when their points will expire. Not even their own customer service knows.