Originally Posted by
owjey
It is a thankless job. Thank God mine was just a secondment. I went back to my normal job a week after finishing training. Crap pay for having to defend decisions you had no part in and cannot influence. Spare a thought for the customer service agents these days. They’re working hard for a salary that wouldn’t get them anywhere near Bronze under the new TP rules…
I sincerely hope that they are able to find more enjoyable work elsewhere.
[I wouldn't mind too much if BA found that they had all managed to do so come Monday.]