Originally Posted by
Bear96
Are people really expecting personalized responses to hundreds or (thousands) of similar complaints about the same thing all being made at about the same time??
How many ways can BA word the same response?
Quite, if you complaint, I suspect the idea would be merely to add to the tally of displeasure so that BAEC get a sense of magnitude, but surely, the point is not to get an answer, let alone a meaningful one?