Originally Posted by jimlad48

My response from BA to my email complaining about these changes.

"Your feedback to British Airways

I'm sorry you were disappointed to learn of the changes being made to our Executive Club. It's always a concern when we have not met our customers' expectations and we understand why you needed to let us know about it.

As our customers’ needs and reasons for travelling have continued to evolve, we are continually looking into ways to improve our Executive Club. Your comments are important to us and we do take care to listen to our customers to ensure we provide the best service possible. Whilst I understand you're disappointed with the upcoming change, we do feel this will be a positive change for the Executive Club.

Thank you for contacting us.

Best regards

******
British Airways Customer Relations"