Originally Posted by
corporate-wage-slave
It sounds indeed like a really back flight back to London.
What we know is that if you enter more than about 2 sentences into the text box, you may have to wait in excess of 6 months to get a reply, with a significant risk that it will be closed on you again. What you may want to do is to articulate quite clearly what you would like BA to do - beyond an apology - and seek specifically that. So that's cash or Avios, realistically, maybe a space available upgrade.
If you have had no reply after 8 weeks you can go to CEDR to complain about being treated unfairly - both the slow customer relations process and not trying to put right the problems that you had. I would forget the side issues, and focus on no more than 2 components - which I think was the disturbance caused by bringing up WT passengers, and the dropped divider. The latter can crash down if the glass is wobbled too much, so I think that's what happened there, your finger and the aircraft vibrations working against each other to make the divider fall off the inner ledge. Some of the minor items clearly added to the event but I think ti's better to focus rather than spread.
Thank you.
Bottom line this whole episode of events would not have happened if staff had not brought WT passengers forward to Club. Had it just been one who went to sleep, no disturbance would have been caused. The real big catalyst was the second person brought up and then allowed to sit in the aisle.
Had it been a serious thing such as a heart attack, I would give my full sympathy and accept he needed a carer for support, but “my back aches” is a stunt I could probably pull on every flight, but don’t because I pay for my ticket.
So bottom line here I think it’s a staff failing to have allowed it. I spoke with a friend who works for BA and said no way would that have happened on her flight.
The injury, lack of food and lack of sleep were an extension of this failing which IMHO should never have happened.
The complaint went in with a two page letter, which I also introduced an issue with my next flight which leaves LHR in a week to Singapore and should have returned from KL at the start of Feb. I agreed to make my own to to Singapore on the day, (after they cancelled the flight and only thing offered was a refunded for that leg) which I thought would cost me £170 each but ended up costing £600 each. I suggested that my PE flight back upgrade to club would be suitable compensation, given I had paid for business and clearly hadn’t got it on this one!
I will call again tomorrow to see if I can find out the date it was uploaded so they can be aware it will be escalated on 8 weeks if they don’t pull their finger out.