FlyerTalk Forums - View Single Post - Delays in Posting Mileage Plan Visa EQMs
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Old Jan 3, 2025 | 11:16 am
  #26  
bhamsan01
All eyes on you!
10 Years on Site
 
Join Date: Sep 2012
Location: Southern California
Programs: Alaska MVP; Hyatt Globalist
Posts: 229
Originally Posted by sbedelman
If the EQMs you are waiting for were earned on an Alaska card I'm fairly certain that they will credit on their own, although it may take a while. However if you are expecting to earn status through a combination of spend on AS and HA credit cards the situation may not resolve itself. That's because while Alaska Air has repeatedly stated that EQMs earned via charging on both cards counts toward 2025 AS status HA has said that EQMs earned by charging on their card will not show on your HA account page. One hopes that the Alaska IT department is aware of this and has arranged for HA to send over an account holders EQMs earned from flying and from credit card spend but it remains to be seen if this happens and if so when.

Alaska's website says they'll award status based on the combined EQMs for 2025. I don't believe that would be reasonably interpreted as whenever they get around to it, but rather with reasonable dispatch. Unfortunately HA is saying that they won't calculate earned EQMs from credit card spend until 4-6 weeks after a customer's account cycles which means as long as 10 weeks after spend that triggered EQMs. HA goes on to say that if the spend results in qualifying for elite status with HA updating ones HA status could take as much as another month and a half.

What is left unsaid by HA is what happens if the EQMs earned through spend are not sufficient to earn status on HA but are sufficient when added to EQMs earned on the AS card and any flying on either airline. AS has repeatedly promised that you earn status on AS based on the sum off all EQMs (flying on both airlines, EQMs earned on both credit cards). I'm taking Alaska at their word, but given that HA isn't reporting out earned EQMs from spend to account holders, its far from clear whether reporting out to AS EQM from HA credit card spend will happen automatically and if it does when.

There is simply no way to verify how many EQMs HA believes you've earned from spend on the HA credit card let alone if they've been credited towards AS elite status so the only option if ones status hasn't updated is to wait two months and then call Alaska to ask what is going on.
Fortunately my situation is much more straightforward. Ended 2024 with ~16k EQMs and hit $10k spend on my AS card which closed on 12/22.

Now I'm in the waiting game to see if (1) the EQMs post for 2024 and my status is subsequently updated for 2025, or (2) the EQMs post for 2025 and I will need to call AS to have this fixed.
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