FlyerTalk Forums - View Single Post - Lost Status Between checking in and flying - interesting!
Old Jan 3, 2025 | 11:14 am
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dval44
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10 Years on Site
 
Join Date: May 2013
Posts: 757
Lost Status Between checking in and flying - interesting!

I had an interesting experience today I thought I'd share. I was on a Platinum Pro status challenge thingy from Hyatt.
  • I booked a domestic mileage ticket via AA about a week ago to fly today
  • About 3 days ago, an upgrade for my second of two legs cleared
  • I checked in on the app last night and it indicated 2 free bags, Plat Pro, and that I was on the F upgrade list for the first leg that hadn't cleared.
  • I got to the airport and attempted to check 2 bags at the kiosk. It indicated they were both free, but when it wen to print, it said there was a printing error and to see agent
  • I went to the priority desk and the lady told me I didn't have status. I said, "no, you're mistaken" but then when I pulled out my app, sure enough it just said, "member" at the top by my name.
  • She told me she would give me free bags on the account of my second leg being in F, though she didn't believe it was a status upgrade and said I must have paid miles for it (I didn't).
  • I refreshed the mobile boarding pass and it still says "PlatPro' next to my name on both BPs, and I'm still on the F waitlist for the first leg.
  • But on the boarding passes she printed, they both say "member." I retained the premium economy seat on the first leg, but boarding group moved from 2 to 8. F ticket remained group 1 for the second leg.
Anyways, just thought it was interesting. I must have lost status sometime between checking in and flying, which is a bit of an edge case!
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