I had a business class return flight at the beginning of November last year. The outbound was fine but the return was possibly my worst ever flight in terms of not getting what was paid for and discomfort.

The complaint was raised in the second week of November for a flight from Shanghai, which proved problematic in the first place. Which I always intended to add a pdf file detailing the worst of the issues, going through the tedious multiple choice, I found the only way to get it accepted was to just have one check box selected. Luckily I retained to BA ref number when it finally went though as I didnt get the acknowledgement, though the reference did show up as received a week later.

After about a month I got an email saying thanks for your feedback and we look forward to welcoming you on board again soon. Checking statis, they had closed the complaint. I emailed straight back and called. I believe after contacting through X, it was reset to "received" where it has sat ever since.

The flight was not up to scratch and there were countless issues.

Up until meal 1, all was fine. After 3 hours, I converted to a bed and managed to get about 30 minutes sleep but was awoken by a passenger brought forward from Economy claiming he had a bad back (as did I, which is why I paid for business!) He attracted the attention of 3 staff members in the aisle who were talking loudly to him making it near impossible to get to sleep while it was like Piccadilly circus. I heard him say he had a friend back in Economy, which staff brought forward as well, adding to the chaos. Shortly after, this woman was sitting in the aisle blocking it and causing staff and passengers to ask her to move so they could get passed. Her face was probably 12" from mine and zero chance I was going to get to sleep. I put up with this for about an hour then went to complain that I had paid a premium to get to sleep on a long flight but impossible to do so because of these 2 economy passengers in my face. I requested a changed seat or better still her not blocking the aisle in my face. They said it was a full flight (I know after there were 6 staff members bumped to business.) I got swapped with a staff member who was in the middle of the middle =- which felt like a coffin once I exchanged. The whole thing got me pretty angry and with lots of banging going on, I could see I wasn't going to get any sleep. After a while, I attempted to adjust my position and with my fingers on the ledge of the privacy screen, the thing came crashing down onto my fingers. Extremely painful and drops of blood, I realised I needed to get it seen to. I was at first accused of pressing the button on the top, which I most certainly didn't. Then the sleeping guest on the other side must have done it. he didn't.

Realising I was in a lot of pain, they assisting in cleaning the flood and strapping. They asked if I wanted to have an ambulance arranged on departure to take me to the hospital, which was obviously overkill and over dramatic. At worst, I had a broken finger, which certainly wasn't a rush to hospital job, but it also wasn't an injury I should have sustained.

I asked when meantime was and told them, I wanted to be back in my original seat for my meal, but said I didn't want to disturb the staff member who was now fast asleep and would put up with the coffin until then. This was said in front of about 4 staff members.

I did finally manage to get to sleep for a short while and was awoken by the sound of crockery. Ah.... that meal time they were instructed to wake me for to return to my seat - except they didn't. They said "they didn't wake me because I was asleep! Not an excuse when they were told I wanted my mean back in my seat.

So the staff member was woken and I went back. The woman was no longer on the aisle floor and the "bad back" economy passenger was enjoying his bed fully and was fast asleep.

My menu had disappeared, so was given a new one. I said I didn't want the started but order the main. It was served without the tray (and bread etc) so simply a plate on the slide out chair tray. I was given or offered any drink or dessert. They were still serving when I woke and asked for my request given a few hours before to return to my seat for my meal.

You pay a premium for good service and food and a good nights sleep on a safe bed you cant get injured in or have economy passengers sitting in the aisle inches from my face, but I'm afraid BA failed miserably and now continue to ignore. It feels like I'm back on that flight!

How long should I expect to have to wait for some find of response? Status is still showing as "received" which tells me no one has even looked at it yet. This was sent in 7 weeks ago. I have reached out to their CS, X and also to the avios department who I mentioned this to after I booked another return flight to Shanghai last week, which she felt certain would get a quick response, but that's not happened either.