Originally Posted by Bubupebbles

Thank you for such a detailed review. I have a (paid) 5 nights here in April, but through Amex FHR. I am wondering how different it may be since Amex also guarantees a 4pm checkout. I need this as our 19-hour flight back to Singapore is at 8pm! Also the breakfast which comes with the FHR booking I am assuming is a continental breakfast. I have emailed the hotel 3 times in the last 3 months to ask about this benefit - whether I can then use the destination fee to either cover the additional taxes or top up to a full breakfast since I also have a $100 F & B credit per stay. Or do all these simply sound too complicated for them to figure out?? There has been absolutely no reply from the hotel at all, quite shocking. It has been 6 months since they took over, and it does not seem as if they have sorted out their billing methods! Every negative comment I have read involves erroneous billing & a nightmare to sort out. I am still holding out, although I also have a booking at JW Marriott, but just a smaller room (& decent executive lounge!!). I so want to stay with them (Luxury Collection) because of the larger & more aesthetically pleasing room decor (compared to JW), but it is not looking good still. So, in short, I wonder if having booked through Amex will improve anything??