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Haven't received anything just yet. CS agent and supervisors say they don't have access to the reason. Worst thing is that they're saying that there's no department that I can speak with directly and to call regular CS back once the letters have been received if I have any questions.

Feels like I'm talking to a wall. Stuck with the Boundless card as I can't upgrade or downgrade or any sort of product change at this point... Hoping that this isn't a unique case and there's a workaround