Originally Posted by
FlyingSquirrel_
Definitely. The overcrowding is an issue, but that would have been resolved very quickly by removing soft landings or/and BAH double tier points offers (which are the actual unfair bits). The decision that BA has taken is a massive middle finger to 95% of its loyal customers - seems like an awful business decision, probably signed by a clueless consulting company.
I wonder how much BA shelled out to the consultants for their research and advice???