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Thread: How to raise a complaint about the BAEC changes
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Old Jan 3, 2025 | 1:46 am
  #31  
corporate-wage-slave
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Originally Posted by Swampz64
I trust those complaining do not complain when their genuine complaints take longer to deal with.
Firstly that assumes some legitimacy to the ridiculous delays in customer service - which s part of the core issue here: BA seeks to become a premium spend airline when offering mediocre customer service. That is on BA, not its customers.

Secondly that implies that one's deeply held concerns about this massive change are not genuine, whereas a scruffy seat is a genuine complaint.

For the record, I've sent in a complaint today, which is my first complaint in 4 years.
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