FlyerTalk Forums - View Single Post - Ritz-Carlton VISA Infinite. Discontinued, but avail by PC from Chase Marriott cards.

Jan 2, 2025 | 11:08 pm

#1

Xecross

Join Date: Jan 2025

Posts: 8

Ritz-Carlton VISA Infinite. Discontinued, but avail by PC from Chase Marriott cards.

Ran into this issue with trying to upgrade my Boundless ($10k CL) to Ritz Carlton over the past 2+ weeks...

Dec 13 - received my 35k gift cert on my Boundless

Dec 15

Called in to upgrade to RC
CS agents X2 and supervisor X2 all said that my they are unable to upgrade/downgrade my card
2 letters were supposedly sent out to explain my ineligibility for the PC
Supervisor advised that I wait til AF posts as "it's not 12 months until AF posts" before contacting Chase again

Jan 2

AF posted
CS agent still unable to upgrade Boundless to RC
Being told my card is ineligible for upgrade/downgrade at all
Ineligibility letter sent out again today

Is this one of those keep trying until I stumble across the right agent? Or is there some sort of backend block on my card that others have managed to remedy in the past?

Reply