Originally Posted by
stvr
What is the maintenance plan for determining bottles are empty and replacing them? Are cleaners expected to use a dipstick to measure the inside? Is it based purely on time? Purely on feedback from in-room guests that bottles are empty?
What should happen is that the bottles should be getting checked by the housekeeper/inspector/supervisor/manager between guests when the room gets cleaned and inspected. What happens more often then not is nothing, until the guest finds the empty bottle and calls the desk. As an example, a lot of Hilton brands use the Zero product line and those bottles have a clear stripe that runs down the side and it's fairly easy to see where the product is.