Hi SK AAR & kaspars, thanks for the responses and feedback. Interesting stuff. My looking from the helicopter (😜
is, that when customers enter into an agreement to purchase a premium service or product, all things being equal, the supplier should deliver what they are selling. For my part I was happy to to pay up the just over €5,000 price for the BC ticket (x2 for both tickets) from New Zealand to Europe. I believe that TK should for, their part, deliver the product or service being offered. In this case TK fell way short of doing that (and have acknowledged that) and I believe that as a matter of integrity they should step up and do something which in the eyes of their customer (me in this case) indicates that they acknowledge the stuff up and make a decent effort to satisfy the customer. We had a great trip, flying Air New Zealand, our national carrier to Singapore. The Air NZ BC product and service was just as expected, Stopover hotel in Singapore was excellent, TK flight from IST back to Singapore was excellent as was the Air NZ sector back to NZ. My experience as a senior exec for a radio communications for several decades was to acknowledge if we made a mistake and do whatever we could to correct the problem. This approach resulted in forming long term high-integrity relationships. Our business prospered as a result. In this case TK has made a couple of paltry offers - both costing the airline zero and both involving us spending a chunk more money to attain the "benefit". I am now recently retired from corporate life and with a little more time on my hands I will continue to push for TK to act with a bit of integrity. Happy to receive any other comments. Cheers