Originally Posted by
Virazuno
Happy New Year all. I'll get us started off.
I read somewhere that BA are now extending voucher validity in some very specific cases, e.g. medical inability to travel. Does anyone know what the policy is/where it has been published?
I just stumbled on this while looking for something else (further post to follow!)
https://www.britishairways.com/conte...amex-companion
"
27. Companion Vouchers may be extended subject to the terms of this clause 27.Extension requests for Companion Vouchers will be evaluated on a case by case basis and will be subject to relevant documentation having been provided by the Cardmember. Each case will be decided at British Airways’ sole discretion and British Airways’ decision will be final.
Extensions for the use of Companion Vouchers for up to three months’ may be granted for the following circumstances only: - Where a flight is cancelled by the airline;
- Serious illness (where a GP or medical professional letter providing supporting evidence of illness is provided);
- High-risk pregnancy (when a GP or medical professional letter is provided);
- Bereavement of an immediate family member (where supporting documentation is provided);
- Career or job exemptions (where individuals may not be able to travel due to extenuating circumstances) for example, medical professionals and the Armed Forces (where supporting documentation is provided);
- Carer responsibilities (where supporting documentation is provided) and subject to medical sign-off from a medical professional;
- Where an immediate family member is unable to travel due to illness (and where a GP letter or letter from a medical professional is provided);
- Natural disaster and/or significant socio-political conflict impacting the Cardmember’s and Companion Voucher’s travel itinerary."