My farther in law wanted to book a £7k BAH last week. He tried 6 times online, but it always failed whilst taking payment. He then rang BA, but the lines were busy and wouldn't even put him in a queue. Eventually on the 3rd call and after 45 mins on hold, he got through to someone. Apparently the taxes were £20 off online, so wouldn't complete the booking.

He went to all of this effort with BA to keep his Silver status. With any possibility of this now out the window, there are plenty of other providers that can be used for a similar price, but actually act like they want your money.