FlyerTalk Forums - View Single Post - BA ANNOUNCEMENT - BA to move to a spend based Tier Point system From 1st April 2025
Old Jan 2, 2025 | 5:50 am
  #2246  
HaleiwaFlyer
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Originally Posted by clearedforlanding
Yes BA are in their infancy but I'm not sure they've got the point. They've turned BAEC into a big On Business scheme. I don't think that's what the US airlines have done. They're essentially consumer schemes. US airlines get that chucking status at consumers to drive spend and loyalty drives results. The marginal cost is minimal, the marginal revenue increase is huge. BA have have missed the trick which is to go hard on incentivizing individuals to drive more spend through the airline and their ancillary offerings. With UA I get "tier points" (PQPs) on redemption bookings, waitlisted upgrade copays, credit card spend, alongside my flights. And I build status. And that builds loyalty. Maybe this'll come. But right now it feels like BA is just misrewarding corporate spend at the level of BA Club and forgetting that their aim should instead be to make sure that every person in the UK is chasing status (and spend) through the BA Club. That's the pathway to $.
BA is just increasing their moneitization of their existing customer base through their established loyalty program. Some people will be happy and some won’t; but we all know how the story ends,….people will keep on flying BA. If Delta’s fiasco is any indication on FT; people will still stick with BA after all is said and done, as I’m sure BA will soften the blow and raise the mark in 1-2 years.

The end user improvements will come, same with AA LP program, which actually became better, not worse with time.


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