Hello
IncyWincy,
We would like to look into this for you, but first, we would need to verify the security of your account before we can proceed. Please provide your Marriott Bonvoy account number, full name, email address, and last posted stay in your account (hotel name and date) via private mail here or by email below.
Best Regards,
Maria J.
Specialist, Social Media Care
Marriott International
[email protected]