Originally Posted by
purple1addict
There have been some very subtle changes to the business class service routine that I noticed for the first time in June 2024. One is the nuts not being warmed - plus also menus and towel are now already at your seat on boarding. This coincided with the menu ordering being taken on devices rather than pen/paper (when the device works that is
). I assume the rationale is to slightly lessen the demands on the crew / save a little time during boarding, without really impacting on passenger experience.
yes, placing the menus at your seat beforehand really did save a lot of work for the crew. They used to hand this one by one during boarding which was redundant workload. The idea with the iphone ordering system was to save time, I did not feel it was slower compared to the old paper based system at least from the last two flights.