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Thread: No longer have access to my email linked to my ROP account
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Old Jan 1, 2025 | 6:49 am
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restlessinRNO
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Originally Posted by hannahthailand
I changed my email address around a year ago and didn't think to update my ROP account. My email address is completely deleted and not in use. I now cannot get a reset pin email or an OTP code sent to me.

I am just about to book some return flights and want to check my points, has anyone else got any ideas on how I can solve this? I have contacted them via email and X but get no response
hannahthailand - First, welcome to FlyerTalk. Happy New Year. I had the same issue as you, being unable to log into the ROP account because the associated email address had changed. I got no response to sending an email. Have you phoned the customer service number? I finally had to write a letter in order to change the ROP email address! Good luck!
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