Originally Posted by
Dr. HFH
But it is heartening to know that they didn't do it to save money.
There have been some very subtle changes to the business class service routine that I noticed for the first time in June 2024. One is the nuts not being warmed - plus also menus and towel are now already at your seat on boarding. This coincided with the menu ordering being taken on devices rather than pen/paper (when the device works that is

). I assume the rationale is to slightly lessen the demands on the crew / save a little time during boarding, without really impacting on passenger experience.