Originally Posted by
nigelw
Clause 7.4 would seem to be the strongest point (copied below) but is only for Lifetime points. Everything else that has changed would seem to be covered by BA's right to change the program as and when they see fit. Clause 7.4 is the only one where they appear to have broken their own contractual terms..
"7.4. Lifetime Status is subject to the Terms and Conditions and is dependent on continued membership. British Airways reserves the right to amend the criteria for gaining Lifetime Status or to withdraw the ability of Members to earn Lifetime Status and will give at least 6 months’ notice of the change or withdrawal of this benefit."
I would have thought that clause 28 would be of more general relevance here:
Originally Posted by BAEC T&Cs, Clause 28
British Airways and AGL reserve the right at all times to make any changes to the Terms and Conditions subject to giving Members reasonable notice as appropriate in the circumstances. Members who do not accept the amendments will have their membership terminated as described in Clause 23.
(emphasis added).
It is debatable, given the significance of the changes, whether the notice given can be regarded as 'reasonable, as appropriate in the circumstances'. People will already have started to replan qualification for the following year and you would have thought that, introducing the new system for 26-27 rather than 25-26 (or offer the possibility to members to requalify in accordance with both old and new rules for 25-26), would be what is required to constitute reasonable notice within the meaning of clause 28, especially for members who are consumers and in relation to whom, therefore, clauses must be read subject to a good faith requirement with respect to the professional (viz. BA in this case).