Originally Posted by pinniped

Starwood has *some* upgrade awards available through SPG. I understand that these are harder to get and can't always be gotten online. One of the complaints about the Starwood program is that some hotels will cheat the system by classifying a lot of their rooms as something other than standard (even when they truly are normal hotel rooms) to get around the No Capacity Controls rules. I know the Four Points in Cincinnati does this, but I've never been bitten by it anywhere else. (Thankfully.)

What is the Amex financial review?