Originally Posted by
JJeffrey
Who knows what the first agent did, but at least you kept your seats but got a refund for the seat charges, so a win.
The only thing you can do now is just keep trying HUCA. But trying to change to a different origin/destination may be an uphill battle.
Tried again today (first time trying again), and the agent changed it with no problem at all. I was on the phone for 5 minutes total.