Originally Posted by corporate-wage-slave

It was an IDB. When BA sends a message that the flight is cancelled, they should add the words "for you" rather than give the wrong news to passengers. She should claim IDB compensation for this, but expect BA to decline it the first time around. Makes sure she enters a very, very short claim with just the words: "Overbooked BA1422, so bumped to BAxxx" in it. See the EC261 thread for further follow up.