Originally Posted by
SP03
When did you book it? How much was charged to your card at that time? Amex will only credit you the amount charged by Amex Travel. That’s always been the case. If it’s charged by the hotel, you did not book the prepaid rate and won’t get your $200 credit. There is absolutely no way you’ll get Amex to honor that.
I booked it on 12/19 and was charged $253.97 on 12/19. Those details are in the screenshot. The charge was directly from the hotel. Again, the issue is that the credit terms say prepaid is referred to as "pay now" on amex travel but when you select that it can still result in you being given a non prepaid booking.