FlyerTalk Forums - View Single Post - Hertz changing rates after confirmed
View Single Post
Old Dec 27, 2024 | 4:24 pm
  #9  
docbert
2M
60 Nights
50 Countries Visited
15 Years on Site
 
Join Date: Jul 2007
Location: Brisbane, Australia
Programs: UA 1K/MM, Marriott Titanium, IHG Gold, Hertz PC, Avis PC
Posts: 8,524
Originally Posted by randix
How does that even happen (rhetorical)...
Were you using a CDP/corporate rate? Does your email confirmation say "Rate is guaranteed"?

Corporate rates generally are NOT guaranteed. If the company re-negotiates a new rate with Hertz between when you book and when you pickup, or if the contract is cancelled/expired, then the rates will change to the new rates. Hertz is not only within their right to change the rates in a case like this, but it's exactly how it's supposed to work (including if the prices drop).

If it's a public rate, the reservation email should show "Rate is guaranteed" on it - in which case obviously this shouldn't happen...
docbert is offline