Originally Posted by
MobileLounger
Apologies if covered but has anyone had trouble getting residual value of a bfb ticket (purchased directly with United) as ffc if exchanged for a lower-value ticket? I tried to do this yesterday and was told by a GS agent - who seemed a bit confused - that I had a “promotional fare” and I “could not use it” on a lower value ticket. I was within 24 hours and so just voided it out rather than fussing (the downside being I have to wait 7-10 days for my etc to come back, at which point bfb will be gone). I asked another GS agent today whether this was a thing with bfb and she seemed to think it was - at least when she read the fare rules (though as discussed elsewhere basically all fare rules have the residual-value-forfeited language, which is routinely ignored for non-TA tix).
I am now feeling skittish about the bfb fares in case they are basically treated like the tickets bought through our work TA where you forfeit the residual value. Interested if anyone else has had this issue?
Unless something has changed recently, you should be able to get an FFC. I think the fare rules saying ignore residual is just to prevent any MCO issuance (and UA won't implement residual EMD). UA set up its own certificate system to handle residuals.
Just use the website to change it. If it's not possible, I would call the regular reservation line where you can get an inexperienced agent, which is better for this case
