Originally Posted by beachfan

So much for twitter being better.

i had a small schedule change on an AA award Cdg-Lhr-rdu-lax. Requested a change to the nonstop Lhr-lax. Have been lucky before with these mine changes (middle segment changed, no change in arrival or departure),

expected denial on too small a schedule change. However, denied because no award space available.

a) there is award space
b) award space isn’t needed (if the schedule change was big enough).

Asked them to speak to a supervisor. Response: we are all supervisors here.

will just try the phone.