<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Montys_Mayhem:
Bingo! It is all in the training and how much you are willing to pay. What BA, American Express, Dell, etc appear to be doing is taking the cheapest bidders and not providing enough training. Even in India, if you pay peanuts, you get what you pay for -- University-educated or not.</font>
After having farcical, but frustrating calls to Amex last week, I can agree with this. But it wasn't just that I had to lead the call centre operative by the nose to understand my issue (obviously not one of the standard problems they deal with) but the quality of the 3 lines I used were harking back to the days of the ark. Not only was there an echo on the line, but their words were clipped like a bad loudspeaker phone. I'm reverting to mailing them over this issue. I'm very tempted to just close my account with them after 12 years and find a bank that has a UK call centre. (Not Barclaycard, Natwest or any firms affilaited with Capital One, or GE Capital please!)