<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by worthless:
[b] how true it is I couldn't say...but after reading some of the responses it is possible - that a Mumbai agent sent an email to a customer saying how sorry they were that the customer had lost their Nan, and gave them the number of Lost Property at Heathrow! - This is an understandable mistake considering, but is this really the sort of service expected from BA?[B]</font>