Originally Posted by storewanderer

I interpret that to be the room with a "snack tray" which I've seen at some other Hilton properties. Full service. Usually it'll be some bottled water, maybe a can of diet coke, a granola bar, a small bag of peanuts. Basically about $3 of products you probably wouldn't have bought yourself... nothing to get excited about.

This property must be trying to monitor who is given snacks and is coding people who get the snacks into the room type to ensure the snacks are given to those customers and not to others. I have never seen this done before. And maybe this isn't the reason.

When you called them did you ask about if you could have a suite upgrade as a diamond?

I've had many suite upgrades at Hampton properties. I know it isn't a published benefit but it absolutely happens. Assuming the Hampton you are staying at even HAS suites.

I think Hilton established this rate category to compete with the Kimpton "raid the fridge" benefit.

So in technical terms is this a service failure? I don't think so. Is it misuse of the "room type" code from what this code was intended to represent? I'd say yes.