<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by duncfly:
I don't know for sure but I would guess (based on my own usage) that it is all automated. That is, there is basically some search engine technology interpreting your question and guessing the answer.
I doubt very much that a real person is reading email from "Ask BA".</font>
There are real people reading the Ask BA e-mail.