Originally Posted by
BelmontRef
You have assumed facts not in evidence (which is not at all a surprise given how many of the FlyerTalk "experts" typically reply). No where did I say I complained, I have not complained to anyone at the hotel, and do not intend to complain to anyone at the hotel. All I did at check-in was ask (not complain) what the upgrade was supposed to be.
In fact, my original post never used the word complaint. It's just the FlyerTalk experts who assumed who have taken my initial statement of facts and decided I was complaining.
I apologize if I took off my legal brief writing jargon hat and used the word "complaint" to informally refer to your initial "statement of facts" which presented a tone of disappointment and dissatisfaction. Or your follow up statement that the hotel gave you "t
he false expectation of something more than was already included."
Perhaps that tone did not come through in your asking the staff what your upgrade was supposed to be. Generally, a statement mischaracterizing others position as "you must stay silent" indicates you believe a complaint, i.e., not staying silent, is warranted. I am glad you don't actually intend to make a complaint to the hotel about the wrong you perceived.
I also apologize for thinking that this experience must have been upsetting to you based on your post. I am glad that it is not interfering with your holiday experience, and hope your day is merry and bright, despite your feelings about Flyertalkers' responses to your "statement of facts," which we absolutely should not read as a gripe, grievance, or complaint. Just a question