I had held a 4 night points stay for months for 1/21-25. Then I earned a bunch of FFNs and thought about switching over. I called the Diamond Desk and they said "no problem, it is available" but for whatever reason, I didn't switch over.

Fast forward...we are in Rome at the Westin Excelsior and I e-mail GP asking to be switched over to FFNs for our Paris Vendome stay which was coming up in a few days. Two days later, I call the European Hyatt desk to see if this has been done. Very friendly rep says "no, there is no record of this request and the FFNs are not available at Paris Vendome." I think, "well, I 'll just use them to gain nights for requalifying for 2006 before that isn't allowed."

I get 2 responses to my e-mail stating I can expect a response within a day or 2...I get nothing.

We get to Paris, enjoy our stay (should one really have to be crawling around on one's hands and knees looking for outlets for a PC or curling iron at a 5* hotel that is showing a 500+ $US room rate? And that perfume they pipe into the air system gets tiring after awhile.) and come home.

A week later I get an e-mail apologizing for the delay and saying that they have redeposited 60,000 points to my GP account and subtracted 4 nights from my FFN balance.

Hyatt rules. I'm working on my trip report but, while the PH Paris Vendome has a few stumbles, it is wonderful and to come out of that hotel, turn left, walk 2 blocks and be in the Place de Opera and the Opera Garnier filling one's view...amazing. I just can't get enough of Paris.