Originally Posted by air2air

Hi, posting here as I can see that TAP Portugal are infamous for issues with refunds.

A few weeks ago I booked a ticket from the U.S. to Europe (departing in May), and cancelled it within 24 hours of making the booking. I did this via the TAP website and requested a refund to the original form of payment (credit card). I waited for over a week and received a 30 EUR refund (instead of the 650 EUR that I paid for the ticket). I contacted TAP Portugal to question it and this was their response:



They further went on to claim that it doesn't count if you purchase via the Portuguese website:



I'm pretty sure this is incorrect, and that the rule applies for any flight to/from the USA, as long as you booked directly with the airline, regardless of whether it was their Portuguese or USA website. This is most certainly against the U.S DOT policy that requires airlines to refund within 24 hours if the flight is more than 7 days out (which it was).

I have lodged a complaint with the DOT and also requested a chargeback through my credit card issuer (Wise). I haven't heard anything from the DOT, and Wise is saying I need to try to resolve it directly with the merchant (which I have tried to do, with no results). TAP even tried to claim that I only cancelled after two days, which isn't true. This airline is a scam that can't even get their narrative right.

Any ideas? Thanks for any advice.