Originally Posted by
YOWgary
What do you feel AC should have done about this? What action could they have taken to make you feel they’d held up their end of the deal with you?
How long into the flight do you feel it crossed the line from “yep, this happens sometimes” into “somebody owes me for this”?
I’m not heckling, I’m really asking.
Unfortunately, I don't think any business class product in the world promises or advertises "quiet night of sleep", though most can argue it's implied from anecdotal experiences (and the fact that there's just less passengers in one cabin who are more spaced out).
No airline (or business) is willingly taking a profit hit because something they can't control, but I would argue it could be good customer service in extenuating circumstances to offer (a) customer a small token of appreciation.
I don't think there's any winning here though, for the business or the customer. Realistically if you can pay $5000 (example) for a business class seat, is $50 a meaningful gesture? Or 10% off your next flight?