Originally Posted by aussieff

HI All,
New to the forum and inexperienced with Velocity FF program.
I had 156,850 Velocity points expire on 2nd OCT 2024.
I had received an email advice from AwardWallet advising that these points would expire 18/11/24. So I logged into my Velocity account online and verified that the previous activity was an addition of 14,437 points on 18/11/22 from Loyaltyco.
I figured - incorrectly - that this activity meant that I had to add points activity before expiry on 18/11/24 - which I did on 03/10/24 via a Flybuys transfer.
Unfortunately the activity on/from 18/11/22 through the addition of 14,437 points by Loyaltyco is not deemed to be a qualifying activity by the Velocity program even though it is listed as an activity on the Velocity statements.
There was no indication that the points addition on 18/11/22 was not a qualifying activity on the statement.
So, my points expired. I have sought to have the points re-instated due to the confusing activity on 18/11/22 by corresponding directly with the CEO of Velocity - with no response nor any reply.
Does anyone have any advice as to what I can do to try and have these expired points re-instated - or is it a lost cause due to my confusion as to what constitutes a qualifying activity.
I await anyone's helpful advice.
Many thanks and Happy Christmas.