Originally Posted by higham44

I have been booked on an MU flight in the business cabin by Virgin Atlantic following their cancellation of the LHR-PVG route. I have not been able to select a seat nor use the MU website to do so. Virgin's booking reference number and e-ticket info are not accepted on the website. The MU office in London has closed, so I can only hope that when I turn up at LHR in March 2025 to check-in that I do have aseat on the flight, and that their in-flight service is better than their online/telephone presence.

Originally Posted by higham44

Recently, when I flew into T5 and was staying overnight before catching another flight the next day, I decided to take the opportunity to find the China Eastern desks at Heathrow to see if I could sort out seat selection in the business cabin following difficulties outlined in my previous post (#18 above). The China Eastern website stated T2 at Heathrow, so off I went. On arriving at T2, I discovered that the airline is at T4!!
I eventually found an agent at the airline’s desks and managed to confirm that I was booked on the flight in March 2025, but was told that seats cannot be allocated at the time as the flight was so far in the future. I expressed surprise and said that with Oneworld airlines seats can be selected at the time of booking (even if nearly a year ahead). She shrugged her shoulders and suggested that I call their hotline 72 hrs before the flight (considering it is located in China I was not best pleased). The alternative, she said, was to wait until I arrived at the check-in desk in March.
The frustration continues…..