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Thread: Canopy by Hilton San Francisco SoMa Cancels Reservations to Chase Surge Pricing
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Old Dec 20, 2024 | 6:42 am
  #57  
Globalist
30 Countries Visited1M40 Nights15 Years on Site
 
Join Date: Jan 2009
Location: Singapore
Programs: HHonors Diamond; Qantas Frequent Flyer Platinum; BA Exec. Club Silver
Posts: 1,841
Originally Posted by JetSet05
Update...

Got a VM from the Manager saying "Honey, there is nothing I can do for you. You can rebook the room at the higher rate". She seriously called me "Honey" on a voicemail.

In the meantime, I must state... I truly do feel like the Diamond Desk is on my side, and they have promised to resolve this and find a room at the original rate.
Anything new? Look forward to see updates on this as it has reached the realm of ridiculous from a customer perspective.

Globalist
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