I politely complained of the lack of Wifi on two consecutive long haul A380 daytime flights in business when I had planned to get some work done. As a Gold member I thought they would at least throw me some miles as compensation.

Instead I received this reply after 30 days - I think it is quite arrogant - do you agree? Were my expectations unreasonable?

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We regret to learn of your disappointment regarding our Wi-Fi service on
Emirates flight EK409 and EK 005 from Melbourne to London via Dubai on 20 November 2024

Wi-Fi is subject to intermittent faults and the quality or speed of the satellite connection is not within our control. Our service provider is working with regulators to extend coverage, we cannot guarantee that the service will be fault free and Emirates liability is limited accordingly.

Different factors can impact the Wi-Fi speed and connection, such as the altitude and flight path of the aircraft, the bandwidth or the settings of your device.
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Thank you for giving us this opportunity to respond. We look forward to welcoming you onboard our flights again and hope that your future travel with us will be enjoyable.